Frequently Asked Questions

Most repairs are completed within 24–48 hours. More complex jobs, such as motherboard-level faults, may take a little longer — we'll always tell you upfront.

Yes — we offer pickup and drop across Andheri West and nearby areas of Mumbai, so you don't need to carry your device to us.

We back up your data before any hardware repair wherever possible. If a drive has already failed, we also offer a dedicated data recovery service.

Yes — our technicians service all major brands including Dell, HP, Lenovo, Asus, Acer and Apple.

Yes — every repair includes a free re-check within 15 days, and any genuine or OEM part we fit carries the manufacturer's own warranty period.

In most cases, yes. A dead laptop is usually a power/charging fault, a motherboard issue, or a failed battery — our diagnostic identifies the exact cause before we quote anything.

Please bring the charger if the fault seems power-related; otherwise it's optional. We'll let you know if a specific accessory is needed for diagnosis.

We'll tell you honestly if repair costs approach replacement value, and can point you toward our rental or upgrade options instead.

Costs vary by fault — a screen, battery or keyboard replacement is quoted after a free diagnosis, so you always know the price before we start any work.

Yes — you're welcome to walk in with your device, or book a pickup if that's easier; either way we diagnose it the same day wherever possible.

We rent from a single day up to several months. Longer terms come with a better daily rate.

Yes — we carry a range of MacBook models alongside Windows laptops and desktops.

We replace or repair it immediately at no extra charge, so your work doesn't stop.

Free delivery covers Mumbai. Outstation delivery is available on request — just ask us when you enquire.

A valid ID and address proof, plus a company ID or GST certificate for business rentals — we'll confirm the exact list when you enquire.

Yes — we supply laptops and desktops for events, exhibitions and training sessions, with setup and pickup handled around your event dates.

Yes — you can add devices to an existing rental agreement at any time; we'll adjust the invoice accordingly.

Yes — every rented device comes with a licensed operating system and essential software pre-installed and ready to use.

We stock Dell, HP, Lenovo and Apple MacBooks across a range of configurations, from basic office use to higher-spec creative or engineering work.

A refundable deposit applies to most rental agreements, sized to the equipment value and rental duration — this is confirmed upfront, with no surprises.

Desktops, laptops, servers, printers and network equipment can all be included under an AMC, tailored to your setup.

Typically quarterly for general equipment, with monthly visits for critical infrastructure — the exact frequency depends on the tier you choose.

Contracts can include discounted or bundled parts alongside labor — the exact coverage is laid out clearly before you sign.

Yes — devices are typically adjusted at renewal, or sooner if you have a significant change in equipment.

Scheduled maintenance visits, priority breakdown support, and — depending on your tier — discounted parts and labor, all laid out clearly before you sign.

Pricing depends on the number of devices and the service tier you choose — we quote this after a quick assessment of your current equipment.

A manufacturer's warranty only covers manufacturing defects; an AMC covers ongoing maintenance, wear-and-tear issues and priority support for the life of the contract.

Yes — AMC clients get priority response for breakdowns between scheduled visits, not just the routine check-ins.

Yes — most AMC plans include OS troubleshooting, driver updates and basic software support alongside hardware maintenance.

We reach out ahead of your renewal date with a review of the past year and any recommended changes, so there's no gap in coverage.

Yes — we can optimize your existing connection, or help you switch to a better-suited provider.

It carries your business calls over digital lines instead of traditional telephone lines, and is typically far more affordable to run.

Yes — we set up automatic failover with a secondary ISP or a 4G/5G backup link, so you stay online if your primary connection drops.

We run a site survey and plan access point placement to remove dead zones and give even coverage across your office.

It depends on headcount and usage, but as a starting point we typically recommend at least 50–100 Mbps for a small team using cloud tools and video calls — we size this properly during a site assessment.

Yes — we can arrange dedicated leased lines where consistent, symmetric bandwidth matters more than cost, alongside standard broadband options.

Yes — we set up secure VPN access so remote and hybrid staff can safely reach office resources from anywhere.

Standard broadband is typically live within a few days to two weeks; leased lines can take longer depending on the provider's last-mile availability.

Yes — we design and manage consistent connectivity across all your branches, including centralized monitoring and failover.

With a backup link or 4G/5G failover configured, your office switches over automatically — we also monitor uptime and alert you to recurring issues.

SD-WAN intelligently routes traffic across multiple links based on real-time performance, instead of relying on a single fixed path.

Yes — it lets you combine cheaper broadband links instead of relying solely on costly MPLS, without sacrificing reliability.

SD-WAN scales from a couple of branches to dozens of locations, all managed under one centralized policy.

SD-WAN includes integrated security features and can also run alongside your existing firewall, depending on your setup.

Yes — SD-WAN isn't just for large enterprises; it's often the most cost-effective way for growing businesses to combine multiple internet links reliably.

Yes — traffic for tools like video calls, ERP or POS systems can be prioritized automatically over less time-sensitive traffic.

A single-site deployment can be completed within a few days; multi-branch rollouts are phased over a few weeks depending on site count.

Yes — SD-WAN can route cloud application traffic directly and efficiently, rather than backhauling it through a central data centre.

It lets new SD-WAN devices at a branch be configured automatically from a central controller, without a technician needing to be on-site.

Yes — our team monitors SD-WAN performance and link health centrally, so most issues are caught before they affect your branches.

We primarily work with AWS and Microsoft Azure, and can advise on Google Cloud where it's the better fit.

Phased migrations with rollback plans minimize or eliminate downtime for most workloads.

Often yes, once you factor in hardware refresh cycles and maintenance — we'll model a real comparison for your business.

Yes — monitoring, patching, backup verification and cost optimization continue long after go-live.

Yes — both AWS and Microsoft Azure operate data centre regions within India, and we configure your deployment to use an in-India region wherever data residency matters to you.

Every migration plan includes a rollback path at each phase, so we can revert a step if something doesn't go as expected, minimizing risk to your live systems.

No — cloud infrastructure itself is billed pay-as-you-go by the provider (AWS/Azure), and our management services are agreed on flexible terms suited to your business.

Yes — a cost-optimization review is often the fastest way to see savings: right-sizing over-provisioned resources, reserved-instance planning, and cleaning up unused storage or idle instances.

IaaS gives you raw virtual servers to manage yourself, PaaS provides a ready-to-use platform for deploying applications, and SaaS is fully-managed software you simply use — we help you pick the right mix for each workload.

Yes — we assess your existing tools, budget and team familiarity, and recommend whichever platform (or combination) fits your business best.

Yes — small businesses are frequent targets precisely because attackers expect weaker defenses.

A structured review that finds weaknesses in your systems before they're exploited, with a prioritized list of fixes.

Yes — our incident response service helps contain the issue, recover systems and identify the root cause.

Yes — practical sessions on recognizing phishing and safe day-to-day practices for your whole team.

Every audit is scoped and quoted after an initial assessment call, based on the number of devices, users and systems involved — there's no fixed one-size-fits-all price.

Our incident response team helps isolate affected systems immediately, assess the scope, and restore from clean backups wherever possible, followed by a root-cause review to prevent recurrence.

Yes — we help align your security controls with common frameworks and industry regulatory guidelines, and provide documentation to support your audits.

Yes — we design layered security across on-premise servers, cloud platforms and hybrid setups so protection is consistent everywhere your data lives.

Antivirus mainly scans for known malware signatures; endpoint protection adds behaviour-based detection, device control and centralized monitoring across your whole fleet.

At least once a year for most businesses, or every six months if you handle sensitive customer or financial data.

In most cases, yes. We regularly upgrade specific weak points — like ageing switches, poor Wi-Fi coverage or missing segmentation — rather than recommending a full rip-and-replace.

VLAN segmentation separates network traffic into isolated zones — for example, guest Wi-Fi, staff devices and critical systems — so an issue or security breach on one segment can't spread to the rest of the network.

Yes — we design and install structured cabling and Wi-Fi coverage across multiple floors and buildings, ensuring consistent performance throughout your premises.

We use monitoring tools that track uptime, bandwidth usage and device health continuously, alerting our team before problems become visible to your users.

Yes — we design and install structured cabling for new fit-outs and office moves, built to support both current needs and future growth.

A switch connects devices within your local network; a router connects that network to the internet (or other networks) — most offices need both, configured correctly together.

Yes — we run a site survey and add access points exactly where needed, rather than guessing at placement.

Yes — monitoring is available as part of our managed network plans, flagging outages and performance issues around the clock.

Guest traffic is isolated onto its own VLAN with no access to internal systems, so visitors get internet access without any security risk to your business.

It splits your network into separate zones so a problem or breach in one area — like guest Wi-Fi — can't spread to critical systems elsewhere on the network.

Most brochure and business websites launch in 2–4 weeks, depending on the number of pages and how quickly content is provided.

Yes — every site we build is fully responsive and tested on real phones and tablets before launch, not just resized in a browser window.

Yes — we build on a content management system so you or your team can edit text, images and add pages without calling a developer for routine changes.

Yes — we can set up hosting, connect your domain and handle renewals, or work with hosting you already have.

Yes — from small product catalogues to full online stores with payment gateway integration and inventory management.

Yes — every site is built with on-page SEO fundamentals (fast loading, mobile-friendly, structured content) so it's ready to rank from day one.

Pricing depends on page count, design complexity and features like e-commerce — we provide a clear, itemized quote after understanding what you need.

Yes — we regularly modernize older sites, carrying over your existing content and SEO value while improving design, speed and mobile experience.

Yes — ongoing maintenance plans cover updates, security patches, backups and minor content changes.

Yes — every website we build or host includes an SSL certificate by default, so your site loads securely over HTTPS.

Yes — we build natively for iOS and Android, or cross-platform, depending on your budget and timeline.

Simple apps typically take 6–8 weeks. More complex apps with custom backends can take 3–6 months, depending on scope.

Yes — we prepare and submit your app to the Play Store and App Store and handle any review feedback along the way.

We provide ongoing maintenance covering OS updates, bug fixes and new feature additions, so your app keeps working as devices and platforms change.

It depends heavily on features and complexity — a simple app costs far less than one with custom backends, payments or real-time features; we quote after scoping your requirements.

Yes — push notifications, in-app purchases and payment gateway integration are all standard features we build into apps as needed.

Yes — where it makes sense, we build offline-first functionality that syncs data once the device reconnects.

Often yes — depending on your website's functionality, we can wrap or rebuild it as a native or hybrid app with the same core features.

You do — full ownership of the source code and assets transfers to you once the project is paid in full.

Yes — we can integrate analytics tools so you can see downloads, active users and in-app behaviour after launch.

Yes — including mailbox migration, Teams and SharePoint setup, and license management.

Yes — when off-the-shelf tools don't fit your workflow, we build custom applications from scratch.

An ERP unifies finance, inventory and operations in one system — we can assess whether it's justified for your business.

Yes — integration with what you already use is core to every engagement, not an afterthought.

Cost depends on scope and complexity — we break the project into phases and provide a clear estimate before development begins.

Yes — process automation is one of the most common reasons businesses come to us, often paying for itself within months through time saved.

Yes — we include user training and documentation as part of every custom software rollout, so your team is confident using it from day one.

We choose the right stack per project — commonly web technologies, Python, and established frameworks — rather than forcing every client into one fixed technology.

Yes — we support on-premise, cloud or hybrid hosting, depending on your compliance needs and existing infrastructure.

Every project includes a post-launch support window for bug fixes, and ongoing maintenance plans are available beyond that.

Yes — this is one of the most common starting points. We migrate your spreadsheets into a structured database with proper dashboards, without disrupting your day-to-day operations.

We typically use widely-used BI tools, plus custom web dashboards depending on your budget and requirements.

Backup frequency is configured to your risk tolerance — typically daily, with critical systems backed up more often.

Yes — we regularly consolidate data from multiple branches, stores or systems into a single unified dashboard view.

Yes — once your data is structured properly, we can build forecasting models and trend dashboards to support planning decisions.

Both — we build real-time dashboards where the underlying data supports it, and scheduled reports where periodic snapshots are sufficient.

Yes — access controls, encryption and backup practices are built into every data project, and we never use client data beyond the agreed scope.

Yes — data cleansing (removing duplicates, fixing inconsistencies) is usually the first step before building any dashboard or database.

Yes — we build in whichever tool fits your team, including Power BI, advanced Excel dashboards, or custom web-based reporting.

Yes — we connect your data platform to the accounting, CRM or operational systems you already use, rather than creating another data silo.

Yes — that's the core of what system integration solves. We regularly connect tools from completely different vendors into one working environment.

Usually, yes. We assess older or custom systems individually and find a practical path to connect them, even without official vendor support.

No — system integration typically preserves and connects the tools you already use, rather than replacing them.

Integrations are built with monitoring and version-aware connections, and retested whenever connected systems are updated.

Simple integrations can take a couple of weeks; larger, multi-system projects typically run 1–3 months depending on how many tools are involved.

Yes — hybrid integration between on-premise servers and cloud platforms is one of our most common project types.

Yes — where a ready-made connector doesn't exist, we build custom APIs to link your systems together.

We've integrated systems across retail, healthcare, education, real estate and corporate offices — the approach adapts to each industry's specific tools.

No — integrations are designed and load-tested to run alongside your existing systems without degrading their performance.

Yes — every integration project is documented, including data flows and configuration, so future changes don't depend on tribal knowledge.